FAQs

We try our best to fulfil orders by the next business day. However, if we have received a large volume of orders, it can take up to 4 business days, (but definitely will be delivered within the same week). If you have not received your order on time, please send us a message on Instagram or email us at info@racochocolate.com

These are not ingredients in the chocolate. Single origin, bean-to-bar chocolate highlights the natural flavours of the cocoa beans it is made from. Cocoa beans from each plantation have different flavour notes, ranging from classically fudge-like, fruity or even spicy. We develop a special roast profile to bring out the best flavours in each of our origins. You can read more about tasting cocoa beans here.

Temperature fluctuations can cause your chocolate to bloom, which means the cocoa butter separates rises to the surface. As we do not use any preservatives or emulsifiers, keeping the chocolate in a cool, dry and temperature controlled environment is important. However, even bloomed, it is still safe to consume. We recommend melting it slightly to improve the texture. If you are unhappy with your chocolate, please do not consume it and contact us for a replacement.

There is no set expiry date on chocolate, although it is best consumed fresh. Dark chocolate is good for a year at least, and even up to 2 years if stored properly but it will deteriorate in quality. If there is milk present, it may spoil slightly faster and should ideally be eaten within 6-9 months. If you are storing your chocolates in the refrigerator, make sure to keep it wrapped and in a sealed container so it doesn’t absorb odours.

Please email us at info@racochocolate.com. Include your order details and contact information. We will try our best to accommodate you.

Our plain dark chocolate bars are 100% vegan and gluten-friendly. Full ingredient information is available on all our product pages.